How to book
Booking a course online with us is simple. Once you have selected the course you would like to attend ‘log in’ to enrol if you are an existing student or register online if you are a new student. Once logged in follow the enrolment and payment instructions to enrol on your course. Once this is completed your place is booked and you will receive email confirmation. For any additional queries you have please see below:
What will I be sent when I enrol?
A receipt, a Welcome Handbook, a venue map if requested and a course information sheet will be sent to you when you enrol. The Welcome Handbook contains useful information and our terms and conditions and is also available from any of our centres or on the website.
Do I have to pay all the fees at once?
Students must agree to pay the full costs of the course but, for courses longer than 10 weeks and costing more than £100, it is possible that payments can be spread over a fixed period of time by direct debit instalments. Please ask for details.
Can I get a refund?
As many enrolments are made by phone, post or online our refund policy meets the requirements of the Consumer Contracts Regulations.
Students have the right to cancel their enrolment within fourteen working days of receiving confirmation, in which case a full refund will be made. If the course starts within that fourteen day period, the right to cancel applies up to the day the course starts. Refunds can also be issued outside the fourteen day period if a written request is received more than four weeks before the start of the course. An administrative charge of £12 will be deducted from the refund. After that time, only requests for refunds as a result of your ill health will be considered. This must be supported by a certificate from your doctor and an administrative charge of £12 will be deducted from the refund.
These refunds will be calculated from the date your request is received by the Finance Team.
Cancellation and refund requests must be made by email to enquiries@aspiresussex.org.uk or letter to The Finance Team, Aspire Sussex Ltd, Westloats Lane, Bognor Regis, PO21 5LH.
What happens if there are changes to my course?
Although courses usually run as advertised we reserve the right to alter, change or cancel courses as necessary. If occasional sessions have to be postponed due to circumstances beyond our control alternative dates will be arranged and no refunds granted. We also do not grant refunds on the grounds of a change of tutor or venue. If it becomes necessary for us to close or cancel a course refunds will be made with no administrative fee deducted.
Will I be accepted on any course I choose?
We do reserve the right not to accept an application for enrolment.
No students under 16 years of age on the date the course starts will be accepted on an adult education course.
In some subjects students need to be assessed to find the most suitable course but you would be advised if you need to come in for an assessment before enrolling.
What do I do if I need extra support to access your courses?
Talk to us about your needs when you enrol or at any stage during the course and we will do our best to help.
Learner Support funding may be available to help some students who may be discouraged from joining a course for financial reasons. Please ask for details.
